Our business hours are Monday-Friday, 8:00am PST- 5:00pm PST. We can be reached via multiple methods:

Phone: +1 (530) 345-5808
Email: info@incrediwear.com
Chat: whenever you see the chat symbol on our website.

Please provide your order number when reaching out about an order; this number is formatted as #IN-######-ARW.

Because our offices and warehouse are closed on evenings, weekends, and all major holidays, no emails or calls will be returned, and no orders will be processed or fulfilled during this time. If you reach out when we are closed, and you are requesting an order edit/cancellation or address change on an order that has not yet shipped, make sure to provide the order number and the requested edit information, including the updated shipping address. We will do our absolute best to fulfill these requests on the next business day, but we cannot guarantee that the order will be located and pulled before it is fulfilled. We apologize in advance if the order is fulfilled and shipped before we can locate it.

Heads up! Our product sizing does NOT follow a traditional sizing scheme, and some of our sizing runs large, while others run very small. Every product size is based on a specific body part measurement and a corresponding size chart. Please refer to these measuring instructions and chart found on every product page before choosing your size! 

Because our products are NOT compression wear, they should NOT fit tightly! Think of a sock- they should be just snug enough to not fall off, but comfortable enough that you don’t notice it’s on and that it can be worn 24/7. There are NO benefits to wearing our products compressively; in fact, doing so will diminish the therapeutic benefits received by the infrared wave technology our products provide.

You can safely wear our products 24/7 as long as they are not worn compressively but should be worn to comfort. For active pain and injuries, we recommend wearing the item for at least 8-10 hours per day, for maximum efficacy- the more they’re worn, the better! All Incrediwear products can be slept in and can keep you feeling comfortable during the night. However, if any discomfort from wearing the product occurs, please remove it and get a good night’s sleep.

Yes, a few Incrediwear Products do currently have latex in them. We are looking for latex alternatives for the manufacturing of these products. The elastic band of the following products is the portion that contains latex:

-Hip Brace
-Shoulder Brace
-Shoulder Brace - Last season.

Incrediwear products should be washed with warm or cold water and tumble dried on low. Do not bleach, iron or dry clean. Products can be line dried after some wash cycles (out of direct sunlight), but they should be tumble dried on low at least every other washing to help them maintain their original size and shape. You can find wash and care instructions on every product page of our site, as well as on product packaging. Items with Velcro-like tabs should be placed in a garment bag to avoid snagging other articles of clothing.



The Knee Sleeve should not be wrung out or stored folded against the stays. They should be pulled on by the top hem and pulled down by the bottom hem. The Knee Sleeve should never be folded over or rolled, as this will cause warping of the fiber optic stays. Velcro-like tabs should be joined to avoid snagging the other fabric in the product, or other articles of clothing when stored.

On our website, our Amazon Store,and retail stores worldwide.Use our Store Locator to find retail locations near you.

All Incrediwear products are designed in Chico, Ca, and with the exception of one product, all are manufactured in Taiwan; one product is manufactured in China.

The knee brace stays are fiber optic cables designed to keep the knee brace from bunching at the knee. There is no metal in the Knee Sleeve or any of our products.

The stays are designed to prevent bunching at the knee. However, some customers report that they prefer the Knee Sleeve without the stays.

While this is rare, we have received feedback from a small handful of customers developing reactions. Generally, the reactions were not directly related to the technology or textiles in Incrediwear products. If you have had or are having discomfort from Incrediwearproducts, please contact Customer Service at info@incrediwear.com with aphoto of the reaction and explanation of the situation.

We offer free returns and exchanges on domestic orders placed directly through Incrediwear.com (the US site) within 60 days of the purchase date. Orders placed through other Incrediwear websites or via third-party retailers must be settled where the purchase was made. The original shipping cost will not be refunded if you return your order. Please refer to the R&E page for full policy details.

You can access the Return & Exchange customer portal via the R&E page. You’ll simply need the email address used to place the order and the 6 numerical digits in the middle of your order number (formatted as: #IN-######-ARW) or contact Customer Service for assistance at info@incrediwear.com.

Our offices and warehouse are open during typical business hours. No orders will be processed or fulfilled outside of business hours or during major holidays. The original shipping cost will not be refunded if you return your order.

DOMESTIC ORDERS
Incrediwear offers multiple domestic shipping options via USPS and UPS to meet your needs. The exact cost of each method will be determined by the shipping address and the size/weight of the order. The cost and all fulfillment/delivery details will be displayed during the checkout process, before payment is required.

Please note that the UPS options we offer only move/deliver on business days and NOT on weekends and only UPS Next Day Air® is guaranteed; all other delivery times are approximate. Upgraded orders must be placed before noon PST to qualify for same-day shipping.

Incrediwear offers FREE shipping for qualified orders over $65. Order subtotal must meet $65 after any promotional discount and before tax is added. US domestic orders only, offer does not apply to US territories or international orders. Orders will be shipped via USPS Ground Advantage or USPS First Class.

INTERNATIONAL ORDERS
For our international customers, we offer shipping via USPS First Class International which can take 2-5 weeks to deliver. This method utilizes all local postal carriers along its route; as such, Incrediwear is not responsible for lost or delayed packages once they leave the United States. Please see the Store Locator page for listings of distributors or retailers in or near your country for more expedient shipping.

** Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees imposed by the destination country. The recipient is responsible for all such fees accrued and will not be refunded in the case of returns/exchanges. Orders returned to us due to being unclaimed, incorrectly addressed, or because accrued fees were not paid, will not have the shipping cost refunded. International orders do not qualify for free returns or exchanges, and the customer is responsible for shipping in all directions. Please double check your correct size using the measuring instructions and corresponding size chart available on every product page. **

We have partnered with the third-party company, GOVX ID, to provide a 20% discount on our website for current and former US Military personnel and their families, law enforcement officers, firefighters, emergency medical personnel, educators, and government workers. After you register on the GOVX ID website, you'll be able to easily shop with your discount on our website! Please reach out to GOVX ID for help or with additional questions.

Our sales, discounts, rewards, and promotions all function as codes that either auto-generate or are applied by the customer in the cart during the checkout process. Unfortunately, our system does not currently allow for the stacking of any of these codes. However, if a customer applies a different code at checkout during an active promotion, the system will choose and apply the code which offers the greatest discount to the order!

Discounts provided by Incrediwear.com are only applicable to orders placed directly through the Incrediwear company and are not honored by any retailer or the Amazon store. GOVX ID discounts must be received and applied via the GOVX ID portal found in your cart when shopping on Incrediwear.com.

No. Incrediwear is NOT compression wear and does not contain either copper or magnets. To learn about Incrediwear’s innovative and superior technology, Click here.

While Incrediwear begins to increase circulation, stimulate the lymphatic system, and reduce inflammation within minutes of wearing, the relief of pain varies from person to person, as everyone experiences the sensation differently. However, it usually takes about 1 hour to 1 week on average to notice a difference in pain levels.

The semi-conductive elements are embedded directly into the individual fibers of all our products via a proprietary process. These elements CANNOT be washed out, cut out, and will never degrade; they will continue to work with the same degree of efficacy after 10 years as they did on day 1! The only reason a product needs to be replaced is when it has cosmetic blemishes or no longer fits well (like any garment).

For best results, our products should be worn directly against bare skin. However, they can be worn over a very thin layer of cotton or other non-insulating fabric, if it is more comfortable, though this will somewhat reduce the amount of body heat that activates the fabric and mid- and far-level infrared waves that penetrate your body.

Incrediwear holds four U.S. patents that validate the claims of improved circulation, arthritis treatment, the emission of Infrared waves, and increased recovery speed/shortened healing time. These patents are backed by clinical research, making our technology unmatched in the market.

Patented technology ensures that our product claims are verified by extensive research and protected by law. You can trust the efficacy ofIncrediwearfor your wellness needs.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How it works:

1. Add items to your cart.

2. Check out with Shop Pay.

3. Choose to pay in 4 installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments wil be automatically charged to your card that is saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Shop Pay is available on debit and credit cards.

The installments option on Shop Pay is available on debit and credit cards. 

Eligibility for, and approval of, Shop Pay Installments are managed by Shop Pay and Affirm. Incrediwear has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.